What do I do in case I receive a defective/damaged item from Crafts-odisha.com?

If you have received an item that is damaged/defective (or just plain wrong), notify us at the earliest using our Contact Us Form:

Select the subject as"Order Related Query"

How do I Cancel an Order on Crafts-odisha.com? Alternatively, how do I return a product ordered on Crafts Odisha?

For outright Cancellations by you:

If you Cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If you've received the product and want to return it, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging, for a refund (excluding shipping costs).

Return it to the following Address with a copy of Reciept

Crafts-Odisha.com, 8i Creations,
LIG-13, In front of Central School,
Puri - 752002
Orissa, India.

Phone: +91-(0)6752-251754, +91-80-41244237